Communication Skills

Communication Skills

Course Description

This is a one day course designed to improve communication between colleagues and/or clients in a project environment. Communication is an important tool when working out solutions for specific issues and realizing individual and common objectives. We are often very concerned with the "what": the content of communication. But this is actually only the tip of the iceberg, the biggest and heaviest part lies underwater and is the "how". The "how" is generally given little attention, and this is often the reason for misunderstandings and friction. The aim of this course is consequently: to raise your awareness of your own communication behaviour
around others and to optimize your communication by making your skills more flexible.

Learning objectives

• To become aware of personal behaviour and that of others
• To be able to communicate in a constructive way with colleagues and/or clients
• To become aware of the necessity of good listening skills
• To recognize you own negotiation and communication style and to adapt it to the partner of negotiation
• To learn how to recognize important negotiation moments & conflict situations
• To be able to communicate effectively in projects: how to manage conflicts within a team and use assertive techniques in order to communicate effectively

Programme highlights

• Communication: what is communication, communication versus miscommunication, the difference between what I say and how I say it, my way of interpretation
• Basic rules to simplify dealing with others and with conflicts
• Introduction to negotiation skills

Who should attend

Clinical research professionals wishing to improve and/or refresh their communication skills

*Due to unforeseen circumstances, the programme may change and the ECCRT reserves the right to alter the venue or cancel the event.

Trainers: Mr. Marc Van Autreve

Language: English

Meer informatie
Brochure aanvragen