ITIL ® v3 Foundation Package (Course & Certification)

This four-day course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL Service Delivery and Service Support Processes and implementation guidance. It also prepares delegates for the ISEB Foundation Certificate Examination (exam will be done on the4th day.) The course is assignment based, with a strong emphasis on practical coursework. It is based upon the OGC's IT Infrastructure Library Books, Service Delivery and Service Support. There is particular importance placed on developing an underlying service culture within the IT organisation.

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