ITIL® v3 Capability: Operational Support and Analysis (Incl. Certification)

This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam.

The main process and function focus areas of this course include:

• Event Management Process
• Incident Management Process
• Request Fulfillment Process
• Problem Management Process
• Access Management Process
• Service Desk, Technical Management
• IT Operations Management
• Application Management

• ITIL v3 Foundation Certification (required) (ILFN)
• Two to four years of relevant work experience

Meer informatie
Brochure aanvragen